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Practice Charter
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team.
We do hope that you will never have cause to complain about the service we provide. However, if such an occasion arises we would hope that an informal discussion would enable any situation to be resolved. We do have an in-house complaints procedure in common with all primary health care teams and a leaflet explaining this procedure is available from reception.
We always welcome suggestions for improvement and if you are happy with our service we would like to hear about that too.
The complaints person for the practice is the practice manager and any complaint should be put in writing.
Zero Tolerance
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
Freedom Of Information
We follow a non-discriminatory policy in the practice and comply with both the Freedom Of Information Act and the Data Protection Act. Details of the policy can be requested by writing to the practice manager.
Primary Care Trust
NHS Sefton
3rd Floor, Burlington House
Crosby Road North
Waterloo
Merseyside
L22 0BQ
Tel: 0151 920 5056
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